Terms of Service:

In accepting our representation, you acknowledge that services provided by ERNZ Consultants ('ERNZC') or through any of its independent consultants or advocates including Reid Legal Services, will be subject to the Terms shown below.
  1. Representation Fees:- The basis on which fees will be charged is:
    1. $185.00 per hour or part thereof pro rata for all services.
    2. $2000.00 flat fee for mediation, although we may charge you more if yours is a complex matter or of long duration or requires travel.
    All work is charged, including telephone calls, text messages, and emails. There may be occasions when it will be appropriate for us to charge for more than one advocate who will be doing your work at the same time or consulting with each other in relation to the work. Disbursements or out of pocket expenses are also charged directly to you.
  2. Third Parties:- You are responsible for paying the bill for our services. We will try to recover your expenses from another party if it is possible. We cannot guarantee that we will be successful. We cannot invoice any other party for your expenses.
  3. Deposits:- You may be asked to pay in advance, or to use our online booking system to ensure that accounts do not exceed your ability to pay. If you wish to have us attempt to recover these payments from the other party, please keep your receipts.
  4. Online Bookings:- Your online booking is not confirmed until we have issued confirmation by email, and we reserve the right to alter or cancel any booking that we deem that we are unable to satisfactorily service. Such alterations and cancellations will be at our sole discretion, and no correspondence will be entered into once our decision has been made and advised to you. Refunds are at our sole discretion and will not apply simply because you have made other arrangements. A 20% refund charge will apply to cover facility fees and administration.
  5. Unpaid Accounts:- We will charge you interest on unpaid accounts at the rate of 2.75% per month. We may take action to recover unpaid fees and we may add the cost of that recovery to your overdue account. By having us represent you, you agree to pay any costs of recovery if you do not pay our accounts on time. All accounts due to ERNZC and any of its independent consultants or advocates, including Reid Legal Services remain payable by you until received by us.
  6. Lien:- Where work has been done by ERNZC and any of its independent consultants or advocates, including Reid Legal Services, but we have not been paid for our services, we have the right to retain original documents and your file until such time as all outstanding fees, disbursements and other expenses have been paid. We reserve the right to retain any such documents and files even if the monies are due for services unrelated to those documents or file.
  7. Terms & Termination:- This agreement will continue until all the services have been provided, unless sooner terminated by any of the reasons set out below:
    1. Either party may terminate the agreement by written notice or if the other party fails to remedy a material breach of the agreement. Termination will not affect the client�s obligations to pay fees for all services performed up to termination.
    2. If you settle the matter with the other party directly, or by any means that is not through our services, and this agreement has not been terminated, you will be liable for all fees incurred up to the date of settlement.
    3. Where we have undertaken work for you, and you decide that you no longer wish to pursue the matter, you will be liable for all fees incurred up to the date of termination of this agreement in writing.
    4. If you decide to deal with the matter yourself or you take up the services of an alternate advocate, then this agreement will terminate and you will be liable for all fees incurred up to the date of termination.
    Under any of the circumstances in (7) and subs above, fees will be payable within 7 days of notification to you that the agreement has been terminated.
  8. Payment of fees on settlement:- Any settlement agreement signed by you must include provision for payment of our services to you. Your settlement agreement must contain one of the following options for payment:
    1. Payment of the settlement sum is to be paid to the Trust Account of [our solicitor]* (where $xxxx.xx is our agreed fee payment due)
    2. OR
    3. The other party agrees to make payment of $xxxx.xx to ERNZ Consultants as a �contribution" to your legal fees.**
  9. Bank Account:- All direct credit payments must be paid into ERNZ Consultants, ANZ Bank, Account Number 01-0475-0139719-00 or the bank account of the alternate consultant.
* Monies deposited to a solicitor's Trust Account will incur additional charges to you for handling, and you will be required to provide photo id and proof of current residential address before disbursement of funds will be made, as required by Anti Money Laundering legislation. We reserve the right to require you to have monies placed in a solicitor's Trust Account, and in so doing we will pay the neccessary fees.

** ERNZ Consultants cannot provide an invoice to the other party, and is not GST registered.